Retail Leaders Forum

DAY ONE: TUESDAY 6 MARCH 2012

0830	Registration & Refreshments
0915	Opening Remarks from the Chairman Peter Wilkinson Director, Forever New Noel Leeming Group & Former Managing Director Myer & David Jones
KEYNOTE ADDRESS
0920	Winning Today's Customer Maintaining universal appeal Balancing price and quality Identifying growth opportunities Knowing your customer and their desires Underlying the importance of a strong brand Ian McLeod Managing Director Coles
ROUNDTABLE 1
1000	The Economic Outlook for Retail in 2012 What shape is the economy going to take in 2012? What does this suggest about this year's retailing conditions? Which retail sectors are most likely to be affected than others? Identifying the economic impacts of recent government fiscal policy to the retail industry How do the key economic indicators compare globally? Is this likely to continue? Richard Gibbs Chief Economist Macquarie Bank Michael Blythe Chief Economist Commonwealth Bank Paul Bloxham Chief Economist HSBC
1050	Morning Refreshments & Networking
ROUNDTABLE 2
1130	Directions for Growth: Delivering Quality and Value in 2012 What will be the key operational challenges in 2012? Underlying the need for effective people practices Why retailers still need stores Combining product and pricing effectively Providing first rate customer service John Slack-Smith Executive Director and Chief Operating Officer Harvey Norman Melinda Smith Chief Operating Officer Masters Kit Cheong Chief Executive Officer Retail Adventures
EXPERT ADDRESS
1220	How to 'Capitalise' on today's Smarter Consumer To do business with shoppers on a smarter planet, retailers need a smarter system. That system should be interconnected, with customer insight at every point in the process, instrumented, so inventory can be tracked and accounted for, and intelligent, so vast amounts of customer data can be analysed and turned into real value in real-time. Ian Wong Associate Partner, Global Business Services, Retail Industry Practice Lead IBM
1250	Buffet Lunch & Networking
ROUNDTABLE 3
1400	Retail Revolution: What's going on? What's changed and why do we need to adapt? Reviewing the key drivers of change in modern Australian retail What are the customer's priorities? Identifying the impact of the Carbon Tax to supply chain costs Finding operational efficiencies to counter tighter consumer spending Discussing best practice retail supply chain strategies How should the retail sector respond? Carter McNabb Partner GRA Mark Garwood CEO Retail & Supply Chain Fantastic Holdings Rick Wight Chief Executive Officer Foodworks
ROUNDTABLE 4
1450	Brands and consumers: ensuring your brand keeps pace with the consumer Underlying the importance of the retail brand • How does this relate to the retail customer experience? • Rolling out brand identity though store design and functionality • Benefiting from the changing digital environment • Staying ahead of the trends Peter Birtles Managing Director & Chief Executive Officer Super Retail Group Karin Adcock President Pandora Australia Craig King Chief Executive Officer General Pants Group Perry Smith Chief Executive Officer Brand New Media (4ME)
1540	Afternoon Refreshments & Networking
ROUNDTABLE 5
1620	Stand out or lose out: Creating an Experience for Your Customer Finding strength through differentiation Driving footfall in all channels Attracting and retaining knowledgeable specialised staff Creating an experience before during and after Christine Corbett Executive General Manager Retail Services Australia Post Lou Jardin Managing Director SPAR Australia Keith Brown Group Chief Executive Officer Gloria Jean's Coffees
LOCKNOTE ADDRESS
1710	The Economics, Structure and Performance of the Australian Retail Industry Highlighting the key findings of the draft report What does this suggest for the industry in 2012? Trends and Issues related on online retailing Philip Weickhardt Presiding Commissioner "Report into Economic Structure and Performance of the Australian Retail Industry"
1740	Summary & Closing Remarks from the Chairman
1745	Networking Drinks Reception
1845	Close of Day One
DAY TWO: WEDNESDAY 7 MARCH 2012

0830	Registration & Refreshments
0915	Opening Remarks from the Chairman Peter Wilkinson Director, Forever New Noel Leeming Group & Former Managing Director Myer & David Jones
VISIONARY ADDRESS
0920	The Consumer Market in the Digital Age Activating consumer insights Responding to behaviour Increasing brand affinity to impact ROI Maile Carnegie Managing Director Procter and Gamble
ROUNDTABLE 6
1000	The Changing Face of the Retail Consumer: a Portrait of the Consumer in 2012 What is the consumer concerned about? What is the consumer confident about? How have shopping behaviours changed? In the hunt for value has consumer behaviour changed permanently? What is retail's share of the consumer dollar? How is it changing? Michele Levine Chief Executive Officer Roy Morgan Research Gillian O'Sullivan Director Ipsos Mackay Research Kosta Conomos Executive Director The Nielsen Company
1040	Morning Refreshments & Networking
ROUNDTABLE 7
1115	Modern multichannel retail: what customers want and how online retailers can deliver Where is technology taking consumers? Engaging with the a digitally sophisticated consumer How can retailers break into digital media channels? Reviewing various multi-channel models Assessing international trends, how does Australia compare? Why? Identifying efficiency gains David Odgers Sales & Marketing Director eBay Australia & New Zealand Pty Ltd Gabby Leibovich Founder and Chief Executive Officer Catch of the Day Andre Javes Chief Executive Officer Anaconda Group Richard Goodall Group Sales & Marketing Director PCMS
MASTERMIND ADDRESS
1210	Bridging the Gap – How do Australian Retailers Bridge the Gap Between Overseas Best in Class Retailers? Dene Rogers Managing Director Target Former President & CEO Sears (Canada)
1250	Buffet Lunch & Networking
ROUNDTABLE 8
1400	Technology at the Core of Business Strategy: Innovation in the Retail Enterprise Profiling IT and Technology on the boardroom agenda Driving change and championing efficiency What are the next drivers of technological change? How should retail CIOs respond? Stephen McKinnon Chief Information Officer Luxottica Retail Joanne Stubbs Chief Information Officer Bakers Delight Holdings Darren O'Connor Chief Information Officer The Reject Shop Matthew Sherwood Managing Director DigiPoS Store Solutions
ROUNDTABLE 9
1450	The Property Perspective – Rethinking the Retail Property Portfolio What can landlords and retailers do to create a better shopping experience? What will the high street of the future look like? Examining the evolution of the relationship between landlords and retailers, and how this has changed established practices? How can the high street remain relevant with the growth of multichannel? Is the in-store experience still important? Susan MacDonald General Manager, Retail Mirvac Group Matthew Faddy Head of Property and Asset Management General Property Trust Scott Dundas Acting Chief Executive Officer & Chief Investment Officer Charter Hall Retail REIT
1540	Afternoon Refreshments & Networking
ROUNDTABLE 10
1610	People and skills: Creative solutions to the Retail Human Resource challenge How can retailers use staff engagement to drive business success? Creative thinking for effective talent management Growing Employee productivity and moral Incentives for a changing workforce To what extent is there a skills lag within retail? How can the industry further promote retail as a career choice? Davina Teskey National HR Manager Retail Zoo Greg Travers Executive General Manager Business Services Myer Trudy MacDonald Fmr Director of Human Resources Apparel Group
MINISTERIAL ADDRESS
1700	Government Initiatives to Enable the Australian Retail Sector Identifying the benefits of the NBN Removing red tape and regulation from business Protecting small retailers Putting innovation at the heart of Australian retail business Senator the Hon Mark Arbib Assistant Treasurer and Minister for Small Business
1730	Summary & Closing Remarks from the Chairman